Q&A with your
Relationship Managers

The partnership between an employer and their Relationship Manager is an important one. So take a few moments to read about your EISS Super Relationship Managers, Paul Lister and Alvin D’Souza. You might find out something you didn’t know about them – like Paul races Formula Vees – and Alvin likes to cook.

Paul Lister

 

Paul Lister - CRM - EISS Super



What’s your role at EISS Super?
I’m the Senior Relationship Manager heading up employer relationships at EISS Super. I work closely with my colleague Alvin D’Souza. Together, we’re building genuine and trusted relationships with employers and their members to give them the retirement they deserve. Alvin and I also work on new business development.

Who’s influenced you the most when it comes to your work approach?
Two of my previous bosses taught me some important lessons. The first is to be flexible and not so rigid that you stop progress or block things from happening. You need to be able to mould to any situation and adapt. Secondly, when something needs to happen and there’s obstacles in the way, you need to be like water around a rock; don’t let people or excuses stop you from achieving your goal(s).

What behaviour or personality trait do you most attribute to your success and why?
My down to earth nature and ability to connect with people, both personally and professionally, regardless of their background or professional experience. I’m comfortable working with senior decision makers and executives, while I also feel at home talking to members in depots across the state.

What was your first job?
My very first job was working for a large supermarket chain in the fruit and veg section. This is where I also joined my first industry super fund.

What led you to this career?
Before EISS Super, I had a senior role at the Electrical Trades Union, where I worked closely with employees from the sector to understand the issues and challenges they faced in the workplace. It was in this role that I realised the importance of superannuation and how being engaged with your super can make a big difference to your retirement.

What energises you at work?
The thing I enjoy most at EISS Super is knowing the work we do will have a positive material impact on our members’ lives. I enjoy working in partnership with employers to help their employees take an interest in their super and make the right decisions early. If you think your employees could benefit from an education session or one on one meeting, Alvin and I are only a phone call or email away.

What’s a work-related accomplishment that you’re really proud of?
There’s many, but the one that sticks in my mind, is when I organised an aid mission to Papua New Guinea. Together with generous support from Virgin Australia, Crowne Plaza, L&H, Crompton Lighting, the Australian Embassy Port Moresby and the Royal Australian Airforce, I was able to coordinate a group of six electricians to install new lighting in the children’s ward of the Port Moresby Hospital. Knowing you can make a real difference to the lives of other people is something that drives me. I believe that anything is possible - you just have to make it happen.

What’s the best advice you can give to someone who just started their career?
Find someone you can learn from, and the best way to learn is to get on and do it. Sometimes finding a mentor can be difficult, but when do, the friendship and learning experience will be invaluable.

What’s your favourite thing to do when you’re not working?
Apart from spending time with my family, you can find me at the race track. For the past year I’ve been racing a Formula Vee – an open wheel race car with a VW engine. I race every second month in the NSW Championships at Sydney Motorsport Park, Eastern Creek and Wakefield Park, Goulburn. A typical race weekend consists of practice on Friday, qualifying and race one on Saturday and two more races on Sunday. Our cars reach speeds approaching 200km per hour and it is a lot of fun.

Alvin D'Souza

 

Paul Lister - CRM - EISS Super

 

What’s your role at EISS Super?
I’m an Employer Relationship Manager at EISS Super. I work closely with my Manager, Paul Lister, to drive engagement with our employer partners and their employees, so they get the most out of their superannuation with EISS Super. I’m also responsible for new business development.

Who’s influenced you the most when it comes to your work approach?
Many of my past leaders have had a significant influence on who I am today, and how I approach my work. One in particular, got me to focus more on things that I can influence and less on things I can’t. The other person who has influenced me is my wife. She says, “Always be yourself and don’t try and be something you’re not – people know when you’re not yourself.” How true!

What behaviour or personality trait do you most attribute to your success and why?
I’d like to think I always do the right thing by people. Having worked in the superannuation industry for over 30 years, I’ve had the privilege of meeting and helping many employers and employees with their super needs. I’ve always treated people with respect irrespective of their background or who they are in the organisation.

What was your first job?
My first job was with the Bank of NSW (Westpac as it’s known today), and I was there for just over a year.

What led you to this career?
After the Bank, I joined an insurance company which had a superannuation division. I haven’t looked back since. I find my role very rewarding, as we help everyday Australians with their super and ultimately, to save for their retirement.

What energises you at work?
It’s knowing we’re working hard to look after the interests of our employers and their members. That said, there’s always something more we can do. If you’re an employer partner, give Paul or I a call and we’d be happy assist you or your employees.

What’s a work-related accomplishment that you’re really proud of?
There’s one experience that’s left an indelible imprint on my life. A few years ago, we partnered with a new employer, which was a joinery business in Western Sydney. They had 80 employees, most from non-English speaking backgrounds, which made superannuation confusing. I spent three days onsite talking to them and came home mentally and physically exhausted, but I felt euphoric. I not only assisted the employees with their superannuation and insurance needs, I also learnt a lot about life from these hard working everyday Australians. Afterwards, the business owner sent me a thank you card signed by most of his employees. It doesn’t get any better!

What’s the best advice you can give to someone who just started their career?
Be punctual and reliable. From the very first day, establish yourself as someone who is always on time and can be relied on.

What’s your favourite thing to do when you’re not working?
When I’m not working, you’ll find me in the kitchen. I love cooking (with a glass of Merlot of course) and entertaining friends and family. My favourite television chefs include Rick Stein, Antonio Carluccio and Peter Kuruvita.

Fore more information or to book an appointment

If you’d like more information or would like to make an appointment to see your EISS Super Relationship Manager, please call (02) 9046 1920 or email [email protected].