Your pension payment dates

Following feedback from members, we’ve adjusted our pension payment dates to make it easier for you.

When we moved to our new administrator there were occasions where payments were processed early. This meant that some members were paid their pension on the prior Friday or Monday. For consistency we have now adjusted our processing dates.

Pension payment dates

When your pension will be paid depends on the type of pension you receive and your payment frequency.

EISS Pension
  • If you are paid fortnightly, you should receive your EISS Pension every fortnight on a Tuesday. This is subject to your bank’s processing times.
  • If you are paid monthly, quarterly, half yearly or annually, you should receive your EISS Pension on the 16th of the applicable month. This is subject to your bank’s processing times.
Lifetime Pension
  • Your pension will be paid every fortnight on a Tuesday. This is subject to your bank's processing times.
Exceptions

Exceptions to this for monthly, quarterly, half yearly or annual payments are when the payment date falls on a weekend or in the event of a public holiday, where the payment to your bank account will be brought forward and paid on the previous business day. For example, a payment that falls on a Saturday will be brought forward to the previous Friday.

Viewing your payment

Your pension payments can be seen in your online account in the Account Activity screen. This is the date the payment is processed by our administrator and not the date you will receive it in your bank account.

Receiving your payment

Please allow an additional three business days after the processing date for the payment to be received and available in your bank account. When your payment is available in your bank account is determined by your bank’s processing times. Unfortunately, we do not have any control of this.

We’re here to help

We hope the above provides you with greater clarity and please be assured that no pension payments were missed when we moved to our new administrator. If you have any questions please call us on 1300 369 901, Monday to Friday from 8am to 8pm (AEST).