For complaints received before 5 October 2021, RG 165 applies
Please find our Complaints Handling Policy here in English.
If English is not your first language, we can provide you with the assistance of an interpreter in most circumstances at no additional cost. For more information about this service, call us on 1300 369 901.
You can contact us through the National Relay Service or if you require Auslan assistance, in most circumstances we may be able to arrange this for you. Alternatively, you can also email us at ([email protected]) or post correspondence to us as well.
GPO Box 7039
Sydney NSW 2001
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