Our offices are closed due to Covid-19 stay at home orders, but our team is still available to help over the phone.
If you have a meeting, please call us on 1300 369 301 to make alternative arrangements.

Complaints Handling

Complaints Handling

For complaints received before 5 October 2021, RG 165 applies
Please find our Complaints Handling Policy here in English.

For complaints received on or after 5 October 2021, RG 271 applies
Please find our Complaints Handling Policy here in English , Arabic, Simplified Chinese/Mandarin and Traditional Chinese/Cantonese.

Interpreter services 

If English is not your first language, we can provide you with the assistance of an interpreter in most circumstances at no additional cost. For more information about this service, call us on 1300 369 901.

Hearing and speech

You can contact us through the National Relay Service or if you require Auslan assistance, in most circumstances we may be able to arrange this for you. Alternatively, you can also email us at ([email protected]) or post correspondence to us as well.

EISS Super

GPO Box 7039
Sydney NSW 2001

Help with accessing content on our website

You can increase the font size of text on our website, as needed, by using one of the below keyboard shortcuts:

  • Microsoft windows
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Alternatively, you can also call us on 1300 369 901 for assistance or if you want to lodge your complaint over the phone.  

Other enquiries

For all other enquiries, please visit our contact us page, or call us on 1300 369 901.