Following feedback from members, we’ve adjusted our pension payment dates to make it easier for you.
When we moved to our new administrator there were occasions where payments were processed early. This meant that some members were paid their pension on the prior Friday or Monday. For consistency we have now adjusted our processing dates.
When your pension will be paid depends on the type of pension you receive and your payment frequency.
Exceptions to this for monthly, quarterly, half yearly or annual payments are when the payment date falls on a weekend or in the event of a public holiday, where the payment to your bank account will be brought forward and paid on the previous business day. For example, a payment that falls on a Saturday will be brought forward to the previous Friday.
Your pension payments can be seen in your online account in the Account Activity screen. This is the date the payment is processed by our administrator and not the date you will receive it in your bank account.
Please allow an additional three business days after the processing date for the payment to be received and available in your bank account. When your payment is available in your bank account is determined by your bank’s processing times. Unfortunately, we do not have any control of this.
We hope the above provides you with greater clarity and please be assured that no pension payments were missed when we moved to our new administrator. If you have any questions please call us on 1300 369 901, Monday to Friday from 8am to 8pm (AEST).
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