Protecting your privacy
The collection, storage and use of your personal information is protected by the National Privacy Principles established by the Australian Privacy Commissioner. The Trustee's Privacy Policy sets out in detail how those Principles are to be applied.
Click on the link below to open the file. Once open, you can print or view online. The Adobe Acrobat PDF files retain the formatting of the print documents.
If you do not have Adobe Acrobat Reader, you can download the software for free from Adobe.
Annual Member Research
As part of improving and developing the services we provide our members, we conduct research during the year.
The intention of the research is to obtain feedback from members on a variety of matters, to ensure their needs continue to be met, to identify and address any issues, to improve processes and to develop existing and new services and products.
Members, therefore, may receive a telephone call from one of the research groups we currently use. Members are encouraged to participate and provide feedback, but are under no obligation to do so. If you do not wish to participate, click here.
We currently use the following research companies:
- Woolcott Research Pty Ltd
- Stent Research and Planning Pty Ltd
You should also note that we uphold the strictest of processes to ensure the confidentiality of all member information. The research houses only obtain a member name and telephone contact number for the purposes of conducting the research.
If you have any questions about the research and how it is conducted, please telephone Member Services on 1300 369 901