email:     

We would also like to include your General Manager in future correspondence.

General Manager's email:

1. Overall, what score out of ten would you rate your own level of satisfaction with the Energy Industries Superannuation Scheme? A score of 10 means you are extremely satisfied and a score of 0 means you are extremely dissatisfied.

SCORE OUT OF 10:  

Why is that?

2. Have you personally encountered any problems when dealing with the Energy Industries Superannuation Scheme?

Yes  No (go to question 4)

3. Please describe the problem/s you have experienced below.

Please enter as much detail as possible.

4. Please enter when you were last contacted by the Energy Industries Superannuation Scheme.

5. And thinking back to when you were last contacted by the Energy Industries Superannuation Scheme, using a scale from 0 to 10, how satisfied were you with the contact? A score of 10 means you are extremely satisfied and a score of 0 means you are extremely dissatisfied.

SCORE OUT OF 10:  

Why is that?

6. Are you aware that our Client Relationship Managers can come to your worksite to present to staff on superannuation and retirement?

Yes  

No  

7. Would you like more information on this service?

Yes   If yes, please provide your phone number:  

No  

8. Do you need one-on-one assistance with billing matters, Scheme rules and super legislation?

Yes   If yes, please provide your phone number:  

No  

9. Are you aware of your obligations under the ‘Choice of funds’ legislation?

Yes  No

10. Approximately, what proportion of your new employees join the Energy Industries Superannuation Scheme? Please indicate a percentage from 0-100% below.

%

11. Is it your practice to hand out the 'Choice of fund' brochure to new staff?

Yes  No  Why not?   

12. Is it your practice to hand out the 'Leaving your employer?' brochures to staff who are departing your employment?

Yes   No  Why not?   

13. Is it your practice to recommend they seek financial planning advice from our financial planners?

Yes   No  Why not?   

14. Are you aware that the Energy Industries Superannuation Scheme operates an 'Employer Helpline' (1800 636 441)?

Yes  No (go to question 17)

15. And have you ever used the 'Employer Helpline' (1800 636 441)?

Yes  No (go to question 17)

16. And overall using a scale from 0 to 10, how would you rate your level of satisfaction with the 'Employer Helpline'? A score of 10 means you are extremely satisfied and a score of 0 means you are extremely dissatisfied.

SCORE OUT OF 10:  

Why is that?

17. As an employer, what information would you like to be available on the employer section of the website (that is, the public area)?

18. And as an employer what functionality would you like to see on the employer login section of the website (that is, the secure area)?