EISS Employer Survey email We would also like to include your General Manager in future correspondence. General Manager email 1a. Using a scale from 0 to 10, overall in your opinion, how satisfied do you think your organisation's employees are with the Energy Industries Superannuation Scheme? A score of 10 means you are extremely satisfied and a score of 0 means you are extremely dissatisfied. SCORE OUT OF 10:   1b. Why is that? 2. And overall, what score out of ten would you rate your own level of satisfaction with the Energy Industries Superannuation Scheme? A score of 10 means you are extremely satisfied and a score of 0 means you are extremely dissatisfied. SCORE OUT OF 10:   3. Have you personally encountered any problems when dealing with the Energy Industries Superannuation Scheme? Yes  No (go to question 5) 4. Please describe the problem/s you have experienced below. Please enter as much detail as possible, and do not worry about spelling. 5. Have your organisation's employees encountered any problems when dealing with the Energy Industries Superannuation Scheme? Yes  No (go to question 7) 6. Please describe the problem/s they have experienced below. Please enter as much detail as possible, and do not worry about spelling. 7. Are you aware the Energy Industries Superannuation Scheme have regional offices? Yes  No 8. Using a scale from 0 to 10, how satisfied are you with the establishment of regional offices? A score of 10 means you are extremely satisfied and a score of 0 means you are extremely dissatisfied. SCORE OUT OF 10:   9. Thinking about how we currently welcome new employees to the Energy Industries Superannuation Scheme , do you believe these processes are adequate? Yes (go to question 11)  No 10. Please indicate below any suggestions you may have in regards to welcoming new employees to the Energy Industries Superannuation Scheme. 11a. Are you aware that the Energy Industries Superannuation Scheme operates an 'Employer Helpline' (1800 636 441)? Yes  No (go to question 13) 11b. And have you ever used the 'Employer Helpline' (1800 636 441)? Yes  No (go to question 13) 12. And overall using a scale from 0 to 10, how would you rate your level of satisfaction with the 'Employer Helpline'? A score of 10 means you are extremely satisfied and a score of 0 means you are extremely dissatisfied. SCORE OUT OF 10:   13. Do you actively encourage staff to make voluntary contributions to the Energy Industries Superannuation Scheme? Yes (go to question 15) No 14. Why is that? 15. If an employee is leaving employment, would you recommend they seek financial planning advice? Yes  No (go to question 17) 16. Who would you recommend? Please select one only. FuturePlus Financial Services   Other (Please specify)   Don’t know   17a. Are you aware of the ‘Choice of funds’ legislation? Yes  No (go to question 23) 17b. Are you aware of your obligations under ‘Choice of funds’? Yes  No 18. Approximately, what proportion of your staff may be eligible for ‘Choice of funds’? Please indicate a percentage from 0-100% below. % 19. Are you aware that we have a choice of fund brochure? Yes  No 20a. What additional information would like on ‘Choice of funds’? 20b. Do you know where to seek information regarding ‘Choice of funds’? Yes  No 21. Please indicate below the names of your Energy Industries Superannuation Scheme representatives, ie. account managers, financial planners or member services officers? 22. Please enter when and who last contacted you from the Energy Industries Superannuation Scheme? 23. And thinking back to when you were last contacted by the Energy Industries Superannuation Scheme , using a scale from 0 to 10, how satisfied were you with the contact? A score of 10 means you are extremely satisfied and a score of 0 means you are extremely dissatisfied. SCORE OUT OF 10:   24. Overall, how satisfied are you with the products and services offered by the Energy Industries Superannuation Scheme? A score of 10 means you are extremely satisfied and a score of 0 means you are extremely dissatisfied. SCORE OUT OF 10:   25. Why is that? 26. As an employer, what information would you like to be available on the employer section of the website (that is, the public area)? 27. And as an employer what functionality would you like to see on the employer login section of the website (that is, the secure area)?